Shipping & Returns
Shipping
We aim to get your coffee to you as quickly and efficiently as possible. All orders are shipped
using Royal Mail’s 1st and 2nd Class postage services, giving you the flexibility to choose your
preferred delivery speed.
1st Class Postage: Typically arrives within 1-2 business days after dispatch, offering a
faster
delivery option.
2nd Class Postage: Typically arrives within 2-5 business days after dispatch, providing a
more
budget-friendly option.
Once your order is shipped, you’ll receive an email confirmation with tracking details (if
applicable) so you can follow your coffee’s journey to your door.
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and the chosen delivery method. We strive to keep shipping costs as low as possible while ensuring your coffee arrives fresh and on time.
Returns
We want you to be fully satisfied with your purchase. If you experience any issues with your
order or are not completely happy with the product, we are here to help.
Return Eligibility: Returns are accepted if requested within 14 days of purchase. The
item must
be unopened and in its original packaging.
Return Process: To initiate a return, please contact us via email at [email protected]
with
your order number and a brief description of the issue. We’ll provide instructions on how to
proceed.
Refunds: Once we receive and inspect the returned item, we’ll process your refund within
5-7
business days. Refunds will be issued to your original method of payment. Please note that
shipping costs are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong item, please reach out to us within 14 days of receiving your order. We’ll arrange a replacement or a refund to make things right.
Contact Us
If you have any questions about shipping, returns, or need further assistance, don’t hesitate to reach out at [email protected]. We’re here to ensure you have a smooth experience!
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